Return Policy

By replacing with another product of equal value or with a discount code for your next purchases or by depositing into your account (terms & conditions apply)

Our company gives you the possibility, through the completeness of the descriptions posted on its pages, to enjoy the privilege of direct contact with the products it has from your computer screen, quickly and easily. In order to be able to offer you very competitive prices, we order our products from a very wide range of suppliers either domestically or internationally at the time of your order.

Returns

Products can be returned if their characteristics do not match the order. In this case, please contact us in advance within a period of no longer than 3 calendar days so that we can refund you the money corresponding to the value of the order and the packaging and shipping costs.

If the reason you wish to return the product is due to a defect, you must inform us immediately within 48 hours and also send us an email to info@medusacrete.gr with a photo of the defect. The photos help us communicate with our suppliers and also to more quickly resolve any quality issues that arise.

In the event that the product is damaged, it will be sent to the agency for repairing the damage or replacing the product.

In the case of opened packaging, the return is not accepted and the product is returned to the sender at the sender’s expense.

Also, products that are listed as made-to-order are not returnable.

Necessary conditions for returning products:

1. All returns are accepted after consultation and only if the packaging is intact.
2. The product comes with its original packaging and all its contents
3. For items that have special factory packaging, their packaging must not have been tampered with or damaged.
4. Any tags or brand markings etc. that the products may have on them have not been removed
5. In any case, the products you wish to return must be accompanied by the necessary legalization documents and receipts

In the case of opened packaging, the return is not accepted and the product is returned to the sender at the sender’s expense.

Your refunds are made within 30 days of the return and receipt by us of the products.

For your refund, you must tell us the account to which you want the deposit to be made. Retail receipt is required for returns. In case of issuing an invoice, the return must be made with a delivery note.

Before returning the product you should contact us at info@medusacrete.gr